Privacy Policy

Last update: December 2022

This privacy policy (hereinafter the « Privacy Policy » describes the way personal data of users of the site www.centreon.com and software provided online by CENTREON (hereinafter together the «Site») is collected and processed by CENTREON.

CENTREON undertakes to process personal data in compliance with applicable laws and regulations, this Privacy Policy and user’s consent. This Privacy Policy explains to users how their personal data is used and protected by CENTREON. This Privacy Policy only applies to personal data communicated by users to CENTREON. By using this Site and/or buying online software and services offered by CENTREON, users authorize CENTREON to collect and process their personal data, as described hereafter.

CENTREON reserves the right to modify the Privacy Policy. In case of substantial modification of the Privacy Policy, CENTREON will post a notice on the hosting page of the Site at least thirty (30) days prior implementing these modifications. By continuing using the Site after the implementation of these modifications, you agree with the modified Privacy Policy.

CENTREON encourages users to read regularly this Privacy Policy to have a complete understanding of CENTREON’s practices as regards personal data.

Data controller

Personal data collected on users is processed by:

CENTREON SAS , a simplified limited Stock company with share capital of 500.000 €, registered in Paris under the number RCS 483 494 589, with registered office located at 28/34 rue du Château des Rentiers, 75013 Paris, which SIRET number is 483 494 589 00045 and which VAT Registration Number is FR02483494589.

Personal data collected

You can visit the Site to obtain information on CENTREON and its products and services without sharing any personal data.

CENTREON may collect your personal data when you download content from the Site and/or when you test free software proposed.

CENTREON also collects your personal data if you register to receive our newsletter or if you request information using our contact form.

The creation of a user account requires that you share personal data with CENTREON and this is mandatory.

Users undertake to fill all mandatory fields of the form and to share with CENTREON personal data that is necessary to create a user account and provide the software and services. Users undertake to communicate personal information that is accurate, complete and up to date.

CENTREON collects personal data that you share to download content and/or test free software, when you register to receive our newsletter or request information. In order to create a user account and facilitate the processing of orders, you will need to share with CENTREON certain information relating to you, such as your name, surname, phone number, email address, address, place and date of birth. CENTREON also collects any personal information that is necessary for authentication purposes and information relating to transactions, invoicing and delivery of orders and those communicated by users during performance of support services or those necessary to resolve any dispute. Personal data is voluntarily shared by you and is necessary to create your user account and processing of your orders and may be shared with providers of CENTREON providing services that are necessary for the processing of your orders.

Personal data collected automatically via cookies: When you visit the Site, your operating system, your IP address, the date and time of access/session, your web browser and language preference are automatically registered with your preferences and more generally your behaviour on the Site and information relating to your orders. To improve the Site, CENTREON also performs statistics and analyses aggregated non identifying data relating to the use of the Site and statistic information on traffic to administer the Site and improve its functioning and features.

Purposes of processing and sharing of your personal data

CENTREON uses your personal data collected on the Site to administer the Site and create and manage your user account, process your orders, respond to your requests, complaints and resolve any dispute, and more generally, in the context of customer relationship management with users.

CENTREON uses your personal data to personalize and improve its products and services.

With your prior consent as necessary, CENTREON may also use your personal data to communicate with you on its products and services and to send you newsletters, promotions and/or events information. CENTREON uses your personal data if you choose to participate to a survey, customer satisfaction analysis, market study or contest or to test products. Your personal data is collected and retained in a way that is tailored to the nature of data collected.

CENTREON may share your personal data with third party providers providing services, notably payment services, delivery services and client services. CENTREON requires that these processors undertake to keep your personal confidential and do not use your personal data for any other purposes that for providing services to CENTREON.

CENTREON may share your personal data with third parties for their own purposes such as targeted marketing.

CENTREON may share your personal data when it is required to do so under applicable law or to comply with legal proceedings, a court decision or any other administrative or judicial proceedings.

CENTREON may also share aggregated information (relating to you and concerning other users globally), non-identifying data and certain technical information. The collection, use and sharing of aggregated non-identifying data are not subject to the restrictions included in this Privacy Policy.

In the event CENTREON would change its corporate structure, whether by merging, acquisition of another company or following a sale of part or all of its share capital or assets, CENTREON reserves the right to transfer your personal data to the entity resulting from such change in its corporate structure.

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below: “Digital Marketing Service Providers We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include: Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io . Sopro are registered with the ICO Reg: ZA346877.”

Retention data

Personal data of users are hosted on servers within the European Union. Your data are not transferred outside the European Union.

CENTREON retains your personal data only as long as necessary and will only use your data to comply with its legal obligations, to resolve any dispute and comply with its contractual undertakings.

Data collected by cookies are only kept for a two-year period.

Security

This site is protected by physical, administrative and technical measures implemented to maintain security, confidentiality and integrity of personal data collected by CENTREON and to protect them from loss, abusive use or alteration.

However, although CENTREON takes reasonable precautions against a breach of security of its Site, its databases and users accounts, the integrity of a website may not be warranted and thus, CENTREON may not warrant the security of your personal data transmitted online.

As a consequence, users acknowledge that it is important that they protect themselves against unauthorized access to their terminal, notably by ensuring the confidentiality of identifiers (login/password) defined upon the creation of their user account.

If you have any question relating to the security of the Site, you can contact CENTREON by email at: security@centreon.com.

Right to access, update and oppose to the processing of your personal data

You may at any time oppose to the processing of your personal data for marketing purposes or exercise your right to access and update your personal data. Users can also oppose to the processing of their personal data by CENTREON on legitimate grounds. These rights may be exercised by contacting CENTREON by email at dpo@centreon.com. In order to protect your privacy, CENTREON will take appropriate measures to verify your identity.

Contact Centreon

If you have any question or suggestion relating to this Privacy Policy, you can contact CENTREON by email at: dpo@centreon.com.